PRIVACY POLICY

Privacy Policy for Hotwater.ie

The Privacy Policy in Hotwater.ie describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (www.hotwater.ie) .

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this

PRIVACY POLICY
Privacy Policy for Hotwater.ie
The Privacy Policy in Hotwater.ie describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (www.hotwater.ie) .
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We may collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Furthermore, if you are a European resident we note that we are handling your information in order to fulfill contracts we might have with you or otherwise to follow our genuine business benefits.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other functioning, legal or governing details.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@hotwater.ie or by mail using the details provided below:

Hotwater.ie, Carrowholly, Westport, Mayo, Ireland

Delivery and Returns Policy
DELIVERY
Free delivery in Ireland on all orders over €50. Delivery is €10 if items in cart are under €50 in total. Please select the free delivery option where available at checkout.
€25.00 per delivery on all EU orders outside of Ireland & UK.
At Hotwater.ie we will ship all items on the same day of purchase on orders placed and paid for before 1 pm GMT. Items are transported next day by our carrier.

RETURNS & REFUNDS
Hotwater.ie offer a 14-day refund on unused items and twelve month repair or replace warranty on products. Warranty does not cover misuse of the products and this will affect your guarantee. This void if you misuse, alteration, faulty installation, third party supply or re-selling or mishandling of the product.
Products must be returned unused and in their original packaging and in good condition. You must take care to ensure that the Goods being returned are properly packaged including all contents and sent back to Hotwater.ie Products in a padded protective envelope so that they will not be damaged while in transit.
You must return the product in perfect condition. If the product is found by us to be used beyond what it takes for us to reasonably inspect it or damaged, then we may reject a refund.
Returned items are subject to a restocking administration fee minus your original shipping & handling charges. Refunds are returned by original payment method only.
This warranty does not cover failure of product or components due to any natural cause such as lightning, floods etc or any other such disastrous events.
You must request a return form from Hotwater.ie and must include your original purchase receipt which was emailed to you at time of purchase as long as an email was provided.
Items for refund and return must be delivered to the address stated on the return form only.

automatically-collected information as “Device Information”.